PRIVACY POLICY

ROTORUA RAFTING LTD PRIVACY POLICY

Rotorua Rafting is committed to protecting our customers’ personal information. This Privacy Policy sets out how Rotorua Rafting Limited collects, uses and protects your personal information from your use of our websites or otherwise in connection with our products and services. Rotorua Rafting Limited operates the following websites:

• www.rotorua-rafting.co.nz
• www.kaitunarafting.co.nz

(Websites) By using our Websites or products and services you agree to be bound by this privacy policy. If you do not provide your personal information, Rotorua Rafting Limited may not be able to provide certain goods or services to you. Rotorua Rafting Limited is also referred to as “we” and “us” in this privacy policy and when referred to, such reference includes any person or organisation to which it has licensed or assigned its rights and obligations.

1. WHAT INFORMATION DO WE COLLECT AND HOW DO WE USE IT?

We collect your personal information when you fill in your personal details on the online booking form or give the information to our staff during the booking process. We also ask you to fill in a digital check-in and waiver before you participate in our activities. When you book one of our experiences online, by phone call or at one of our sites we collect personal information including:

• your name
• your email
• your phone number
• your country of origin and where you have resided in the last year
• billing or purchase information

At check-in we collect personal information including:

• medical conditions, weight & age
• Digital signature on our waiver

We may also collect personal information about you (from third parties) where you have authorised this, or if the information is publicly available. 

Online payments. Our Websites use a third-party booking software which at the date of this privacy policy is Rezdy.

• Rezdy manage our online payments and use the third party payment solution Rezdy Pay
• We do not have access to complete credit card details under any circumstances
• In the case of refunds, Rezdy Pay use a token for each transaction, which enables us to find and refund your transaction, but we do not and cannot view credit card details
• If you would like to view the Rezdy Privacy Policy please read here: https://rezdy.com/privacy-policy/ 

Do we use cookies? Yes. We use Google Analytics to help track Website traffic. The Google Analytics program sends one or more cookies - a small file containing a string of characters - to your computer that uniquely identifies your browser. These cookies are used to allow us to collect and store certain information about your visit to the Websites including the IP address and domain name, the operating system and browser, the date and time of your visit, the pages you visit and any other information you expressly provide. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. We may contract with third-party service providers to assist us in better understanding our site visitors. 

These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. Cookies are a useful way to customise the website for your use and to collect information in the aggregate (anonymised) form to analyse how the website is being used. Except for the purposes contemplated in this Privacy Statement, we will not disclose any such information except in aggregate (anonymised) form. 

User communications. When you send email or other communication to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. 

Formative & Evaluative research. For research and marketing purposes we may at times ask you to offer your opinions, ideas and thoughts on our products, service and brand. This information may be collected in various forms, but is not limited to surveys, polls, interviews, questionnaires or focus groups. While we appreciate your input, such information is not personally identifiable and you are under no obligation to offer such information. Comments, Feedback and Submissions. We welcome your feedback regarding the Websites, as well as our products and services. Any information, concepts, ideas, comments, materials, suggestions or comments sent to us will not be treated as confidential information unless you state otherwise and by submitting such information you are granting us an unrestricted license to use, display, modify, reproduce, transmit and distribute such information for any purpose whatsoever.

2. HOW DO WE USE YOUR INFORMATION?

The information that we collect from you may be used by us for a number of purposes connected with our business such as:

• Providing services and products to you
• Responding to communications from you
• Processing transactions
• Improving customer service by personalising your experience, dealing with your requests enquiries or complaints and other customer care-related activities allowing us to respond to your individual needs
• Auditing, research and analysis in order to maintain, protect and improve our services;
• Ensuring the technical functioning of our network
• Developing new services
• For general administrative and business purposes
• Administering a contest, promotion, survey or other site feature
• Protecting and/or enforcing our legal rights and interests, including defending any claim
• For any other purpose authorised by you or applicable privacy laws

3. CHOICES FOR PERSONAL INFORMATION

When you sign up for a particular service that requires registration, we ask you to provide personal information. If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use. If we propose to use personal information for any purposes other than those described in this Policy, we will offer you an effective way to opt out of the use of personal information for those other purposes. We will not collect or use your private information for purposes other than those described in this Policy without your prior consent. You can decline to submit personal information to any of our services, in which case we may not be able to provide those services to you.

4. SHARING YOUR INFORMATION

We are committed to protecting your privacy. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. Third-party links - Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

5. PROTECTING AND SECURING YOUR INFORMATION

We realise that our customers trust us to protect their personal information. We take that task seriously. At Rotorua Rafting,  we aim to make your shopping experience safe, convenient and worry-free. We maintain physical, electronic and procedural safeguards to protect your personal information against loss, unauthorised access, unauthorised use, unauthorised modification and other misuse as is reasonable in the circumstances to take. For example: All of your personal information and order details are encrypted with the industry standard, Secure Sockets Layer (SSL) authentication. This fully encrypts and protects all of the information that you send to us over the internet (such as name, address, credit card number etc). This information can only be read by authorised Rotorua Rafting Limited personnel, who will only use the information for the purpose of processing your order. We will never display your full credit card number once it has been processed through our secure server. When you receive your order confirmation email we will only reveal the last four digits of your credit card for verification purposes. We recommend you take prudent steps to secure your computer using up to date anti-spyware and virus protection software. We also recommend you use a strong password and that you do not share your password with anyone or share your password in an unsolicited phone call or e-mail. We take appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorised access to systems where we store personal data. We restrict access to personal information to employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

6. DATA INTEGRITY

We process personal information only for the purposes for which it was collected and in accordance with this Policy or any applicable service-specific privacy notice. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our customer’s suppliers and agents to update or correct their personal information whenever necessary.

7. ACCESSING AND UPDATING PERSONAL INFORMATION

Subject to certain grounds for refusal set out in the applicable privacy laws, we will provide you with access to your personal information either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardise the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case, where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.  To request access or a correction to your personal information please email sam@rotorua-rafting.co.nz

8. ENFORCEMENT

We intend to regularly review our compliance with this Privacy Policy and applicable privacy laws. Please feel free to direct any questions or concerns regarding this Policy or our treatment of personal information by emailing us at sam@rotorua-rafting.co.nz. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between us.

9. CHANGES TO THIS POLICY

Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Policy without your explicit consent, and we expect most such changes will be minor. Regardless, we will post any Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Policy changes). Each version of this Policy will be identified at the top of the page by its effective date, and we will also keep prior versions of this Policy in an archive for your review. If you have any additional questions or concerns about this Policy, please feel free to contact us any time by emailing sam@rotorua-rafting.co.nz or in writing to: The Privacy Officer Rotorua Rafting Limited, 761 State Highway 33, Okere Falls, Rotorua